How Field Service Technology can help service companies adapt to COVID-19 restrictions

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The COVID-19 crisis has greatly affected the field service industry due to the barriers brought about by health and safety measures implemented by companies and the government. These include city lockdowns, limited on-site work and controlled office premises entry. Furthermore, service companies themselves need to limit and control dispatching their service engineers and technicians out on the field to reduce the risk of exposure.  

Mobile-driven field service management software technologies will play a very important role in allowing service companies to adapt to the “new normal“ mode of managing field service operations – be it in the office, in the field, or even from home – and continue to serve their customers efficiently.

Servpoint Field Service Management software enables your field service organization to:

  • Monitor your operations digitally, remotely and in real-time, allowing you to streamline service processes and dispatch engineers for service requests in a more efficient manner. 
  • Dispatch and assign the right support personnel to the right task, minimizing the on-site troubeshooting time and avoiding back jobs.
  • Dispatch the nearest support personnel in the area, to minimize risk of travel exposure and avoid delays caused by city border restrictions.
  • Allow scheduling, dispatch and collaboration even with personnel working from remote sites (eg: from home). Servpoint allows support personnel to receive service calls, report the status and obtain customer’s acceptance whenever and wherever, via the mobile app installed in their mobile device.
  • Analyze data with various reports and dashboards to further improve your service processes. (ex: service personnel performance, equipment spare parts forecasts, etc)

For more details about Servpoint, please e-mail us at

On-Premise Document Management for Remote Management

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Recent events have introduced different ways on how to streamline business operations on and off the office premises. There are digital technologies that organizations can utilize where employees can remotely work at home (or anywhere else) and automate operation with reduced human intervention. This makes organizations resilient while giving employees and employers alike some peace of mind in these trying times.

The pandemic vehemently hit the world which affects businesses in all scales and industries. That’s why the need for solutions for Work From Home or Work From Anywhere set-up is growing to address the need of business continuity or remote management. One of these solutions is the Document Management System or DMS.

Docukit Document Management System (DMS) provides the core capabilities of digital archiving. Moreover, types vary based on your needs to tailor fit any business: SME or enterprise. One of the deployment types of Docukit DMS is on-premise.

For some organizations who prefer that no data should go outside their physical office premises, an on-premise deployment is recommended. For this set-up, the business has full control over the entire system including the server and its components. Though installed in the physical office, the systems can be configured to be accessed remotely from the employee’s home or elsewhere.

Organizations usually go for this approach if they have sufficient IT facilities (server room, local network, etc.) and technical support capabilities (system and network administrators and IT personnel).

Investments on on-premise digital systems are treated as capital expense (CAPEX). The software licenses and server hardware are purchased once, with a certain support/warranty period. Typically, post-implementation support is renewed on a yearly basis with an annual fee.

Docukit offers 3 types of on-premise deployments:

Docukit Prime Appliance (basic software + small server bundle)

Docukit Ultima Appliance (advanced software + small server + scalable storage + back-up system bundle)

Docukit Enterprise (advanced DMS software, no server)

If the Docukit on-premise system is to be made accessible through internet, it would need direct internet connectivity, static IP address, domain registrations, security, support personnel (system admins) and electricity. Back-up systems are also a must!

Among these on-premise options, Docukit Prime and Docukit Ultima are the most practical, portable, and affordable ready-to-use DMS solutions which can also be implemented quickly.

Can’t decide which deployment type you need for your business? Feel free to reach us at for a free consultation. Moreover, you may want to take the online survey through this link: