Immediate reporting on the status of a service callĀ to head office.
Real-Time Service Dispatching
Viewable service call detailsĀ
Quick dispatch of service engineer at any time of the day
Immediate communication of action / assistance needed by service engineer from other groups
Service Personnel Locator
Available information for service dispatcher on location of service engineers for dispatch
Paperless Service/Repair Details and Customer Acceptance
Quick turn-around time.
Customer’s proof of acceptance is documented and immediately reported to head office.
Accurate feedback from customer
Minimal follow-ups on response and feedback status
Improved customer service
Monitor Performance of your Personnel
Proper scheduling of service engineer
Record and monitor the SLA from service call receipt to service call closure.
Customer/Product Service History
Availability of service and product repair history
Available data for service forecasting and resource planning.
Real-Time Reports and Dashboard
Immediate and centralized reporting of service repair details.
Reports, charts and graphs related to service calls are readily available.
Social Media Articles
Attendance tracker
Achieve higher productivity by having full visibility of your field workforce's utilization through Servpoint's mobile timekeeping feature!
Eliminate Paper Works
Servpoint's mobile app allows your field engineers to submit their service reports, timesheets, quotation and orders minus the paperwork!
Field Service Data
Digitizing Field Service Operations enables your organization to capture and analyze data, allowing you to implement process improvements for HIGHER EFFICIENCY and INCREASED REVENUE.
Field Service Personnel
Servpoint empowers your service technicians with customer and equipment service information through the power of mobile technology!
Preventive Maintenance
Proactive maintenance keeps your customers satisfied and your overall service costs reduced by ensuring your equipment are in excellent condition!
Service Dispatch Efficiency
Servpoint has all the features needed for a more efficient service dispatch.
Service Request
Provide your customers with direct and easy access to your service team by providing various online channels to request for support. Servpoint allows your service organization to accept service calls regardless if they are working in the office, in the field or remotely at home.
Warranty Management
Servpoint's warranty management feature allows your service team to have full visibility on a product's warranty information. This enables an automated and streamlined processing of customer service calls.