Servpoint - Field Service Management

Key Features

Monitor Service Calls and Complaints Status

Real-Time Service Dispatching

Service Personnel Locator

Paperless Service/Repair Details and Customer Acceptance

Monitor Performance of your Personnel

Customer/Product Service History

Real-Time Reports and Dashboard

Key Features

Monitor Service Calls and Complaints Status

Real-Time Service Dispatching

Service Personnel Locator

Paperless Service/Repair Details and Customer Acceptance

Monitor Performance of your Personnel

Customer/Product Service History

Real-Time Reports and Dashboard

Monitor Service Calls and Complaints Status

Centralized logging of service call details

Immediate reporting on the status of a service call to head office.

Real-Time Service Dispatching

Viewable service call details 

Quick dispatch of service engineer at any time of the day

Immediate communication of action / assistance needed by service engineer from other groups

Service Personnel Locator

Available information for service dispatcher on location of service engineers for dispatch

Paperless Service/Repair Details and Customer Acceptance

Quick turn-around time.

Customer’s proof of acceptance is documented and immediately reported to head office.

Accurate feedback from customer

Minimal follow-ups on response and feedback status

Improved customer service

Monitor Performance of your Personnel

Proper scheduling of service engineer

Record and monitor the SLA from service call receipt to service call closure.

Customer/Product Service History

Availability of service and product repair history

Available data for service forecasting and resource planning.

Real-Time Reports and Dashboard

Immediate and centralized reporting of service repair details.

Reports, charts and graphs related to service calls are readily available.