Key Features
Monitor Service Calls and Complaints Status
Real-Time Service Dispatching
Service Personnel Locator
Paperless Service/Repair Details and Customer Acceptance
Monitor Performance of your Personnel
Customer/Product Service History
Real-Time Reports and Dashboard
Key Features
Monitor Service Calls and Complaints Status
Real-Time Service Dispatching
Service Personnel Locator
Paperless Service/Repair Details and Customer Acceptance
Monitor Performance of your Personnel
Customer/Product Service History
Real-Time Reports and Dashboard
Monitor Service Calls and Complaints Status
Centralized logging of service call details
Immediate reporting on the status of a service call to head office.
Real-Time Service Dispatching
Viewable service call details
Quick dispatch of service engineer at any time of the day
Immediate communication of action / assistance needed by service engineer from other groups
Service Personnel Locator
Available information for service dispatcher on location of service engineers for dispatch
Paperless Service/Repair Details and Customer Acceptance
Quick turn-around time.
Customer’s proof of acceptance is documented and immediately reported to head office.
Accurate feedback from customer
Minimal follow-ups on response and feedback status
Improved customer service
Monitor Performance of your Personnel
Proper scheduling of service engineer
Record and monitor the SLA from service call receipt to service call closure.
Customer/Product Service History
Availability of service and product repair history
Available data for service forecasting and resource planning.
Real-Time Reports and Dashboard
Immediate and centralized reporting of service repair details.
Reports, charts and graphs related to service calls are readily available.